Shipping & Returns

Order Processing Deadlines

All orders are guaranteed to ship within 48 hours, if your order is received on the same day by 2PM EST Monday – Friday, (except Sundays and holidays). Orders received after the cutoff time will be processed the following business day. Our standard hours of operation are Monday to Friday: 10am – 7pm Saturday: 10am – 4pm.

Locations We Ship To

Our products are not for use by or sell to persons under the age of 21.

We ship all across the USA aside from the following areas where kratom is banned: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, TENNESSEE, VERMONT, WISCONSIN. SARASOTA COUNTY, UNION COUNTY, COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, AND COLUMBUS MS. Furthermore, Kratom is also banned in the following countries where the shipment is not permitted: AUSTRALIA, BURMA, DENMARK, FINLAND, ISRAEL, LITHUANIA, MALAYSIA, MYANMAR, POLAND, ROMANIA, SOUTH KOREA, SWEDEN, THAILAND, UNITED KINGDOM, and VIETNAM

Laws/regulations can change and it is the buyer’s responsibility to determine if the said products are legal to purchase and possess in their jurisdiction.

By completing this transaction, the buyer confirms that he or she has checked all laws and regulations regarding the said product(s) in their state/province and country.

Shipping Methods

All orders are shipped with UPS, UPS 2nd Day Air, USPS via 3-5-day First Class Mail, 2-3 day Priority Mail, or 1-2 day Priority Mail Express. (These are average delivery times by USPS).

All regular orders under $50 ship with 3-5-day First Class Mail at a flat rate of $3.50. Orders over $50 ship free with First Class Mail.

Sundays and holidays do not count for shipping times.

Understand that we have absolutely no control over the United States Postal Service. Once your pack is handed to them, it is their responsibility to deliver it to you in a timely manner.

If in the rare case your package is delayed or has no updates to your tracking information, USPS requires a minimum of 7 days before searching for your package, and 15 days before refunding your missing package.

9 times out of 10 your delayed or missing package will arrive within a week or two, this is completely out of our control.

Return Policy

Returns must be made within 1 week of receiving your order and returned in the original packaging. If the product is opened, you may be eligible for store credit, provided that at least 80% of the product remains. You are responsible for mailing back the product at your expense and providing a tracking number. We must receive the tracking number and the returned package before granting any credit or exchange. While our goal is your ultimate satisfaction, all credits and exchanges are granted on a case-by-case basis. We will not consider any credit or exchange after this 1-week period.

FDA Disclosure
The products on this site are not for use by or sale to persons under the age of 21. These products should be used only as directed on the label.

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